![]() ![]() Unplug the network router's power cord and wait 30 seconds.Ensure the computer is not on a VPN or a different VLAN, network or subnet.IMPORTANT: If the Dashboard is not accessible and the device has already been reset, there are a few additional steps to try: How to Access the Dashboard on a My Cloud Device. Read the My Cloud User Manual (see links already posted) to learn how to use your My Cloud device. The My Cloud OS 5 device Dashboard will be displayed My Cloud OS 5 Online User Manual (wdc.com) Bennor November 3, 2021, 12:00pm 3.Backing up Windows or Mac to WD Network Attached Storage (NAS) This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book. The Dashboard Login screen will be displayed This answer explains how to install a My Cloud device on Windows or Mac OSX.For more information, please refer to Answer ID 29832 My Cloud OS 5: Dashboard URL Redirects to HTTPS Device Unique Domain Name ![]() The URL in the browser should redirect to the devices Unique Domain Name. If the device name (or IP Address) of the device is unknown or the Dashboard is not accessible, the My Cloud OS 5 device can be reset by following the instructions in Answer ID 29445 My Cloud OS 5 - How to Reset a My Cloud OS 5 Device. IMPORTANT: If the My Cloud OS5 device name was changed, please use that name instead of default device name. If the IP Address is not known follow these directions to find out your M圜loud device's IP address. Enter either the device name (or IP Address) of the My Cloud OS 5 device into the URL field of the web browser. GoodSync will list all WD devices discovered on local network, all remote WD devices or computers registered with your GoodSync account, and popular cloud.Something like 192.168.1.99 (the instructions should tell you how to find the address to use on YOUR. ![]()
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